Doctor tells man he’s dying via video rebot

Faith Castro
March 12, 2019

"The next thing I know he's telling him, "I got these MRI results back and there's no lungs left, there's nothing to work with".

His daughter's friend Julianne Spangler hit out at bosses at the centre, saying it did not show compassion to the patient. "I think the technological advances in medicine have been wonderful, but the line of "where" and "when" need to be black and white", she added.

A family friend wrote in a Facebook post: "That Robot Dr may be OK for some situations but not to tell a man he is going to die".

Ms Wilharm said that the heartbreaking news that her grandfather was dying hurt even more delivered through a machine.

Her 78-year-old father, Ernest Quintana, had lung disease and was struggling to breathe on his own.

"Had I been there I would have told him to turn around, roll his a** out and send in a human."

"The evening video tele-visit was a follow-up to earlier physician visits", Gaskill-Hames, senior vice president of Kaiser Permanente Greater Southern Alameda County, said. She was astonished when the doctor told Mr Quintana he would likely die within days. "Unfortunately, there's nothing we can treat very effectively", he said, according to a video recording that Wilharm shot on her cellphone.

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Ernest Quintana passed away on Tuesday.

Ernest Quintana was informed he had just days to live by a doctor who appeared on the robot's videoscreen.

"Our health care staff receive extensive training in the use of telemedicine, but video technology is not used as a replacement for in-person evaluations and conversations with patients", reads the statement, which was published in full by KTVU.

"In every aspect of our care, and especially when communicating hard information, we do so with compassion in a personal manner", she said, adding that the term "robot" is "inaccurate and inappropriate". "This secure video technology is a live conversation with a physician using tele-video technology and always with a nurse or other physician in the room to explain the objective and function of the technology".

The hospital says it "regrets falling short" of the family's expectations.

Hospital administration officials claimed that video conferencing has "worked wonders" for their patients and the patient's families because they're warm and intimate.

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