Microsoft fixed the data loss issue in Windows 10 version 1809

Isaac Cain
October 10, 2018

John Cable, Director of Program Management, Windows Servicing and Delivery penned a long blog post to explain what went wrong during testing.

Microsoft may be in a pickle right now due to the hiccupy rollout of its latest Windows 10 October 2018 Update, but that's not stopping the company from supporting the previous versions of Windows 10. Cable suggested that only a small number of these users were affected by the lost files issue.

Reports emerged shortly after the release that data loss occurred on some upgraded systems after the upgrade to Windows 10 version 1809. So, if you moved your Downloads folder to D:\Downloads but still had a C:\Users\Name\Downloads folder with files inside it, Windows 10's October 2018 Update would remove the original folder and the files inside it.

The feature is built-in to the Windows operating system. KFR allows users to change the location of those predefined Windows folders - so they can be moved to other drives, for example - but to be affected by the bug, users also needed to have kept the original (old) versions of these predefined files and folders in place. You can head over to Microsoft to learn about Windows 10 1709 known issues; there are none with the April 2018 Update.

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The fixed versions of Windows are getting floated in Microsoft's Windows Insider Program, which is a program for software testers.

Data Restoration? Things could get tough for Windows 10 version 1809 users who lost data.

If you did experience data loss, Microsoft Support advises you call +1-800-MICROSOFT for help. Well, the good news is that the files can be recovered, however, Microsoft expects a phone call from you to do be able to do that. There you may also restore the default. Some issues included minor task manager bugs, but a showstopper bug that was deleting user files meant that the company had to pull the update out of distribution completely. While we can not guarantee the outcome of any file recovery work, if you have manually checked for updates and believe you have an issue with missing files, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT or find a local number in your area.

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