Understanding Google Duplex, the Core Tech Behind Assistant's Phone Calls

Danny Woods
May 11, 2018

Google's Assistant becomes more human-like.

Google says this new mode will help dissuade you from continuously using the phone in your bed past a certain hour by turning the phone's screen to greyscale. Google said that the Assistant will support 30 different languages by the end of 2018. The demo - which showed a voice assistant call a hair saloon and book an appointment on behalf of a customer - was nothing short of unbelievable, and it just goes to show how far ahead Google is in terms of voice-based AI assistants and conversational, natural language processing. The latest confirmation by Google is simply meant to assure those out there who have been concerned after watching the demos where the bot did not identify itself to the human. From the looks of it, it would be like giving any other command to the Assistant.

CEO Sundar Pichai played back a phone call recording on Sunday that he said was placed by the Assistant to a hair salon.

"We know the path ahead needs to be navigated carefully and deliberately", he said. However, if it finds the conversation too complex, Rincon says, "the algorithm is smart enough to understand it's failing or can't do something and in that case, it will get a human to come and take over". The AI assistant deployed pauses and "ums" and "mmm-hmms" to sound more human in conversation with real people. Google was a later to the IoT platform space than its primary competitors in the public cloud market - Microsoft and Amazon launched their cloud-based IoT services in 2015.

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A new feature called "Your Match" also displays the likelihood of one liking a new restaurant based on historical ratings. Android P won't be released until later this year, and even then, phone manufacturers and carriers frequently limit Android updates to their newest phones. The most of important of these is the replacement of old navigation buttons with gesture-based navigation control.

There's a new Dashboard that shows users exactly how they spent their day on their phone. It will also set a reminder for you to take breaks from using apps.

The new choices went live a short time after the announcement, so you might be wondering how to choose your new Google Assistant voice.

An enhanced Do Not Disturb mode will stop visual notifications, audio notifications, and vibrations.

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