Laptops recalled due to fire hazard

Faith Castro
February 9, 2018

The move comes after determining that a loose screw inside the machine could cause damage to the lithium-ion battery.

The product under recall is the ThinkPad X1 Carbon (5th Generation), of which about 78,000 were sold in the US and another 5,500 sold in Canada.

Users can find the device's manufacturing date at the bottom of the laptop.

So far Lenovo has received three customer complaints about an issue with this range of laptops, which have resulted in increased thermal activity beyond expected safe boundaries.

An unfastened screw in the products can damage the batteries, causing overheating and posing a fire hazard, the firm said yesterday.

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Consumers potentially affected by the recall are asked to visit support.lenovo.com/X1C_5GEN_RECALL to check on the inclusion of their Lenovo product. This recall affects approximately 78,000 units sold in the U.S. and 5,519 units sold in Canada. If it's between 12/2016 and 10/2017 and you have a corresponding model number, you've officially got a problem laptop.

If you think you might be affected by the recall or just want to check for peace of mind, here's what to do. The company has set the recall date as February 6, 2018 and also reveals that out of the 78,000 units it sold 55,500 units in Canada. Lenovo ThinkPad X1 Carbon is now available in the select markets at the price of around $1,700.

Lenovo is inspecting, and repairing if necessary, all affected systems free-of-charge.

"Lenovo values you as a customer and regrets any inconvenience this recall may cause", the company said.

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