HP Recalls Laptop Batteries

Faith Castro
January 11, 2018

The company said it had received eight reports of those batteries "overheating, melting, or charring". One incident included a first-degree burn to a person's hand.

The affected devices include the company's line of ProBook, Envy, and Pavilion computers, as well as the ZBook mobile workstation. Some of the affected batteries were also sold as replacements.

These batteries are not customer-replaceable.

The laptops were sold from December 2015 through December 2017 at a number of authorized retailers including Best Buy and Amazon, as well as HP's own website.

HP has recalled over 50,000 notebook computers over concerns batteries in selected models can overheat and potentially catch fire.

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Fortunately, there is an easy way to tell if you've been affected.

And, as an additional safety measure, HP has instructed customers who determine that their battery should be replaced to use the BIOS update enabled by the company to set the battery to "battery safe mode", a mechanism created to discharge the defective battery and prevent continued use.

"It is extremely important to check whether your battery is affected", HP wrote on its recall page. validation "The validation generally takes less than 30 seconds", it further added. From June 2016 to January 2017, over 140,000 lithium-ion battery packs for HP and Compaq computers were recalled due to overheating reports. HP will provide free battery replacement services by an authorized technician.

If you're affected, HP says they are proactively notifying customers on the replacement. If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted. "Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled". Put another way, HP said that your notebook will simply refuse to operate without the charger attached, so you'll need to plug in the laptop to use it.

If this story has provoked a certain degree of déjà vu in your mind, that's probably not surprising, given that at the start of a year ago, HP issued a battery recall due to fire risk concerns.

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