HP issues safety recall for laptop batteries

Gwen Vasquez
January 5, 2018

According to the US Consumer Product Safety Commission, affected models include HP "ProBooks" (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP "Envy" m6, HP "Pavilion" x360, HP 11, HP "ZBook" (17 G3, 17 G4, and "Studio" G3) mobile workstations.

Somehow, the world's largest laptop manufacturer can't seem to stay away from trouble and scandal though, issuing yet another voluntary recall of unsafe batteries just yesterday.

The announcement applies to batteries in 15 models of laptop sold globally between December 2015 and December 2017, as well as any replacements or spares bought from HP or their authorised suppliers.

This follows eight reports of lithium-ion batteries overheating and/or melting, and in one case causing a first-degree burn to someone's hand, with three further cases citing resulting property damage (presumably caused by fire, of course) to the tune of $4,500 (around £3,300, AU$5,700).

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The company also provided instructions on how to check if your laptop has a defective battery.

Not everyone is eligible for a free battery replacement, but if you purchased any of the above worldwide between December 2015 and December 2017, you should definitely take 30 seconds and run a simple HP Battery Program Validation Utility to check for safety risks. The validation takes less than a minute, and if you do need a new battery, HP will provide one.

Many of these batteries are internal to the system and not customer replaceable, but HP is providing battery replacement services through authorised technicians at no cost. HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor. Users will still be able to use the device but only when connected to an HP power adapter. 'Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled.

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