GameStop Has Suspended Its PowerPass Used Game Rental Service

Gwen Vasquez
November 15, 2017

"For those guests who have already purchased the service, we will allow them to bring the pass, and video game they have checked-out, back to receive a full refund", the GameStop representative added. They've been told to store the material in their backrooms until further notice. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", GameStop told Kotaku. If unfamiliar, this program would cost $60 and would allow customers to rent as many used games as they would like within a six-month span, with customers getting to choose one of the games they rented to keep permanently, at the end of the subscription.

GameStop's game subscription service is here, aaaand it's gone. As well, those existing PowerPass customers are also being given a free pre-owned game to make up for the spontaneous change of plans.

For now, buying games at GameStop requires old-fashioned monetary exchange.

GameStop's upcoming PowerPass used games subscription service hasn't even been officially launched yet, and it has already hit a pothole.

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PowerPass was an intriguing idea when it was first announced but GameStop's decision to put the program on pause may suggest the service hasn't been met with quite as much interest as they would have liked.

What went wrong? GameStop employees confided to Kotaku that the chain's computers can't handle the burden of managing a PowerPass database.

It's understandable for a new program to experience hiccups as it approaches its launch - that's what soft launches are for, after all.

However, that is all in the past tense, because after a recent soft launch PowerPass has been suspended. According to GameStop's spokesperson, the company ran into several issues with the program in testing it for launch.

Other reports by LeisureTravelAid

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