'Bear with us' pleads Ryanair as passengers vent frustration at cancellations

Gladys Abbott
September 21, 2017

All 315,000 customers have been notified of cancellations and their options.

The airline said it will have refunded more than 63,000 flights - over 20% of the total - by this evening.

The Commission for Aviation Regulation says if Ryanair cancels a flight, it must offer the choice of an alternative flight at the earliest opportunity or at a later date, or a full refund of the ticket.

It hopes to have the "vast majority" of refunds and re-routes processed by the end of this week, according to Kenny Jacobs, its Chief Marketing Officer.

Ryanair has informed 400,000 passengers that their flights have been cancelled after admitting to a "mess-up" on pilot rostering.

The airline announced that it would be cancelling 40 to 50 flights a day until the end of October.

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"The vast majority of these requests are being dealt with online, but as our call centres and chat lines are extremely busy, we ask affected customers to bear with us as we do everything we can to respond to their requests and try to resolve any problems we have created for them, for which we again sincerely apologise".

Meanwhile, Ryanair pilots have described the next six-weeks as a window to "stand up for themselves against controlling bosses".

In a press conference, Ryanair CEO Michael O'Leary apologises to customers affected by the flight cancellations and acknowledges that the airline "messed up".

Ryanair on Monday offered pilots who agree to work an additional 10 days a bonus of up to 12,000 euros on condition that they remain at the airline for another 12 months, saying this would allow the company to avoid additional cancellations.

Consumer rights group Which? said it was "outrageous" that people could be double charged and urged the airline to issue refunds swiftly.

Ryanair's schedule of flights will return to normal when November hits. Lynda Lancaster spoke of how her granddaughter spent £25 calling up Ryanair in order to get a new flight home, after being forced to cut her holiday in France short.

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