Southwest Employee Personally Drives Missing Bag To Cancer Patient's Home

Faith Castro
August 11, 2017

Hurt was anxious because her luggage had not yet arrived, and Rowan explained that the bags were loaded on a previous flight she had booked which had been rerouted and canceled. She drove the bag to the woman's house after her shift.

She said: "I looked up her address to see how far away she lived and she lived about 20 minutes away".

She continued, "For her to pick up on what a hard situation this is and put my mind at ease and make me feel comfortable and to go through what she went through to get my luggage to me, she is an awesome person".

"I wish I could meet her because I'd give her the biggest hug", Sarah said. Rowan's own father, Frank, passed away from complications with Hodgkin's lymphoma and leukemia in 2011. However, when the bag finally arrived at the airport late that evening there was another problem: All of the couriers used by the airline to deliver bags were gone for the night.

She searched around her vehicle and found a crumpled up piece of tissue and wrote Hurt a message and placed it in the bag.

"I told her everything in the luggage that I needed for chemo - medication to deal with side effects from chemo, some comfort items, a rosary very special to me that I've taken to every single chemo - and I'm doing well so I don't want to jinx anything", Stacy said in a Facebook video.

The two met in person for the first time Wednesday, when Hurt surprised Rowan with a bouquet of flowers at the airport.

'I said, "I need that luggage". "Things that are out of their control can be frustrating for people, but for someone who is going through so much to be so patient and kind towards us, I appreciated it so much".

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When Hurt arrived at her destination, she realized that her luggage did not make the same trek.

Hurt called Sarah a "true hero" and said she'll never forget the gesture.

Though Hurt didn't know it then, there was a "guardian angel" on the other line: Sarah Rowan, who had been working as a customer service agent for Southwest's Pittsburgh office for just six month.

The Bridgeville, Pennsylvania, native was diagnosed with stage 4 colon cancer in 2014 and has to stay on maintenance chemo indefinitely.

She dropped it on Stacy's door at 3am with this heartwarming note. "I felt a very strong connection with her from the start".

"I opened up my luggage and not only were all my things intact, but right on top was this lovely handwritten note on tissue paper: 'Myself and my Southwest family are wishing you all the best'". Kick that cancer's BUTT!

"I had to tell the story because it's a miracle that I'm alive, and the fact that such an extraordinary act of kindness happened to me, I had to share it, we need to hear about the good in this world", Hurt says through tears.

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