Starbucks Software Glitch Leads to Free Coffee for Some

Frederick Owens
May 17, 2017

The Starbucks spokesperson said there is no formal free coffee policy but that individual locations are responding as they see fit to "make it right" for customers.

According to Starbucks, they were working overnight to install a technology update in USA and Canada, saying, "A limited number of stores are offline because of a glitch, so cash only".

This morning the TechCrunch staff woke up at our Disrupt NY hotel to find out that the Starbucks in the lobby couldn't accept any payments - meaning they couldn't give us coffee. The outage began in the evening on Monday, May 16, and continued into Tuesday, May 17, according to CNBC.

Starbucks' payment system is now experiencing outages across the U.S. and Canada, and the coffee giant is giving away free drinks at locations affected by the outage.

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She said most stores were back online as of late Tuesday afternoon and the rest would be back soon. "Stores are still open". A post on Reddit claims that a quarter of all Starbucks stores are down due to the register outage.

Starbucks regulars turned to Twitter to share the news.

Last month, Starbucks reported quarterly sales that missed analysts' estimates, giving investors more reason to worry about technology hiccups.

Some on social media assumed the outage was related to the weekend's worldwide ransomware attack, known as WannaCry, that infected hundreds of thousands of computers in 150 countries.

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