United CEO promises changes after passanger dragged of plane

Gladys Abbott
April 18, 2017

The airline released an initial statement to explain that the United Express Flight 3411 in Chicago was fully booked and that staff asked for "volunteers" to take another flight.

The underfire airline has also announced it will no longer use police to remove passengers from overbooked flights and will review how it goes about seeking people to voluntarily give up their seats when a flight is full.

Dao, a doctor who told overbooking airline authorities at Chicago's O'Hare he didn't want to give up his seat because he had patients he was traveling to visit, was forcibly removed and dragged by three uniformed guards down the crowded plane aisles. When nobody accepted the airline's offer of $800 to relinquish a seat, the airline chose four passengers at random.

It came amid growing calls for a boycott of United Airlines over the treatment of Dr Dao.

Nearly two days after the passenger, Dr David Dao was forcibly evicted from a United flight in Chicago, Munoz, in his most contrite apology yet, said: "No one should ever be mistreated this way".

United says passengers on United Express Flight 3411 are getting compensation equal to the cost of their tickets.

When United Airlines Chief Executive Oscar Munoz apologized Tuesday for his airline's mishandling of a situation that led to a passenger being beaten and dragged off a plane, he said "it's never too late to do the right thing".

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In his most contrite apology yet, Oscar Munoz said Tuesday that no one should be mistreated that way.

He starts to scream as he is dragged off while other passengers look on - some recording the event with their phones. Wednesday, though, he said the carrier will not allow police to remove a passenger from an aircraft again.

That's when three Aviation Department police officers boarded the plane.

Dr Golan is one of two lawyers hired by the doctor's family, raising the possibility the father of five could be planning to sue United Airlines.

United did not plan to make Munoz available for additional interviews Wednesday, Hobart said.

Meanwhile, details emerged about the passenger, who was identified as 69-year-old Kentucky physician David Dao.

Speaking of his employees, Munoz said: "They all have an incredible amount of common sense, and this issue could have been solved by that". The department said in statement Monday that the incident "was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department". He refused to leave. The four top-ranking members of the Senate Commerce Committee asked the airline and Chicago airport officials for more information about what happened.

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