United CEO: No one will be fired over passenger dragging incident

Gladys Abbott
April 21, 2017

However, United President Scott Kirby told reporters during a conference call yesterday that it was now too early to tell if the company's business in China would be hurt by the incident.

The maximum payout for passengers on the Delta Air Lines has increased to almost $10,000 if they voluntarily give up a seat on an overbooked flight, the company told AFP on Monday.

She declined to say who would testify for United.

United is engaged in a sweeping review of its policies with the aim of creating what Munoz calls a more "common-sense approach to doing things".

United Airlines chief executive Oscar Munoz. "No, there was never a consideration for firing an employee or anyone around it". "And I'm sure there was lots of conjecture about me personally", the apologetic CEO said on the company's earnings call Tuesday.

Munoz: The buck stops here.

The fiasco has hurt shares of United Continental, which dropped about 4 percent on Tuesday, despite the company reporting better-than-expected earnings late Monday.

The subject of the conference call - United's first-quarter results - did provide good news for an airline that's been struggling to find a silver lining among all the dark clouds in its friendly skies this past week.

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Munoz's early statements on the incident were widely criticized. He and other executives vowed to treat customers with dignity, and said that what happened to Dao will never happen again.

"The incident has been a humbling learning experience for all of us here at United", he said. Crew members also must be booked 60 minutes before a flight departs to avoid bumping passengers.

Munoz has already stopped at the Chinese consulate in Chicago to try to smooth over the situation, with the company concerned the incident would affect bookings from Chinese customers.

Q. There was reaction in China to the incident.

United has been talking with corporate customers and so far has seen no sign it is losing business, according to United President Scott Kirby.

"We feel like we've managed that pretty well and our corporate accounts are largely supportive", Kirby said. Announcements, if they were made at all, would regularly give the wrong platform for a departing train so that passengers would scramble back and forth from one side of the station to the next in the hope of being at the right place at the right time.

He said it was too soon to say if the leisure travelers were staying away from United in the wake of the incident.

Other reports by LeisureTravelAid

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