United Airlines to preserve evidence related to forcibly removed passenger

Gladys Abbott
April 18, 2017

United Airlines crew members will no longer be able to bump a passenger who is already seated in one of the airline's planes.

Videos of the incident went viral and sparked outrage online. A spokesperson for the airline confirms that United has updated its policy "to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure".

United spokeswoman Maggie Schmerin told the AP on Sunday, April 16, that the change marks a first step in a review of company policies.

United Airlines is taking a beating for forcibly removing a passenger from one of its planes, but the passengers who shot the videos that exposed the incident may also run into some trouble.

"It took something like this to get a conversation going", attorney Demetrio said.

Dao plans to file a lawsuit against the airline.

Technically, that means the passengers were in violation of United's policies and could face legal repercussions in civil court or be barred from future United flights.

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Chicago could also be sued, as the aviation security officers were hired by the city.

United had selected Dao and three other passengers at random for removal from the plane after unsuccessfully offering the vouchers and a hotel stay to customers willing to give up their seats.

The attorney was unable to say precisely how Dao was injured. "I deeply apologize to the customer forcibly removed and to all the customers aboard", Munoz said of the passenger he seemed to fault in his letter to employees. Later, Munoz offered a more emphatic mea culpa, saying: "No one should ever be mistreated this way".

United reportedly asked passengers to willingly give up their seats in exchange for an airline voucher.

It was reported that the victim, 69-year-old David Dao, had been ejected to make space for additional crew on the overbooked flight.

On Thursday, United released another statement reiterating its apology to the afflicted customer and promising "immediate, concrete action" to prevent any similar incidents.

Other reports by LeisureTravelAid

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