United Airlines changes policy after dragging man from flight

Isaac Cain
April 19, 2017

The incident, caught on cellphone cameras, has been a public-relations disaster for the airline.

Lawmakers are working on a bill that would establish more protections for travelers.

The changes at the three major US airlines address traveler concerns following the infamous United incident last week in which a passenger was dragged off a plane when he refused to give up his seat for a crew member.

The bill's sponsor, Sen.

Crew members will now have to check into flights an hour before take-off to avoid altercations about overbooking with passengers who have paid for their seats. He refused, and aviation officers removed him by force.

The airline then randomly chose four people who would be told exit the plane.

What happened to Dr. Dao can not be excused or explained, beyond the fact that someone in the chain of command showed incredibly bad judgment. "This is one of our initial steps in a review of our policies in order to deliver the best customer experience", said United spokesperson Maggie Schmerin in a statement, as cited by CNN Money.

The three officers, who have not been named, were put on paid leave last week, the department said.

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But Demetrio said neither Dao nor his family had heard from United.

In the skit, Hype, who plays both a passenger and a United Airline crewmember, reacts by saying it will be "pure bacchanal" if someone tried to remove a West Indian from the flight.

Even before United's treatment of Dao, it was ranked low on customer satisfaction compared to other airlines.

Sadly, it appears, airline travel is the only form of travel in which you can buy a ticket, board on time, and still get "bumped".

In the United incident, the airline initially said that Flight 3411 was "overbooked".

Linda said United reached out to her husband on Wednesday to apologise and to offer compensation for the incident.

For Dao, who came to the USA after fleeing Vietnam by boat in 1975 when Saigon fell, being dragged off the plane "was more horrifying and harrowing than what he experienced in leaving Vietnam", Demetrio said. A filing last week asked a judge to require the airline and city to preserve surveillance videos, crew lists and other information.

Other reports by LeisureTravelAid

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