United Airlines CEO apologizes as stock valuation drops by $1 billion

Alvin Kelly
April 12, 2017

Dancer said at first he couldn't believe what he was seeing when he watched the video.

Passenger Mike Ebmeier from Baltimore just arrived on a United flight at Bradley.

As reports of Dao's past surfaced, many criticized news outlets for reporting it.

The incident has also spawned hashtags like #Flight3411, which has over 547m impressions, as well as #NewUnitedAirlinesMottos, which Brandwatch said has another 294m impression and the satirical #FlyFriendlySkies has 148m impressions, per Brandwatch data.

United Airlines CEO Oscar Munoz took a second crack at a more heartfelt apology this afternoon as the controversy continues to swirl around the carrier's treatment of a passenger who was dragged off a flight after refusing to give up his seat. He initially blamed Dao for being "defiant" and "disruptive" in a leaked internal email to United staff members. The airline said it had overbooked - common in air travel - and had offered up to $800 and a free night's hotel accommodation for passengers willing to give up their seats.

"The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment", Munoz wrote in a statement on Twitter.

"When you're wrestling people down the aisle, a plane is not a big place and elbows and things could have hurt innocent people, women, and children on the flight", Moran shared.

United airlines overbooked the flight.

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"I deeply apologize to the customer forcibly removed and to all the customers aboard", he said.

Three men, identified later as Aviation Department police officers got on the plane. But he said that on Sunday United wasn't made aware that a crew needed the seats until "late in the boarding". The airline, he said, has "priorities" to ensure that unaccompanied minors are not taken off flights and that families are kept together. "Certain passengers are targets to be selected for voluntary bumping", Agosto said. Over 40,000 of those passengers lost their seat involuntarily.

"Price of your ticket, your destination, are there other flights to that place you're going, are you traveling internationally, are you a frequent flyer", stated Miller. It bumps 4.3 out of every 100,000 passengers, and pays the third-lowest average compensation rate at US$559 each, according to Transportation Department data.

"They end up with vouchers that are worthless", Hobica said, noting that most people do not fly a couple of times a year.

US Congresswoman Jan Schakowsky, also speaking at the news conference, said she was considering legislation to stop the involuntary removal of travelers from airplanes.

If nobody volunteers, airlines can pick and choose who stays, and who goes.

All airlines have a seldom-read contract of carriage.

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